Residents should be aware that Cotswold District Council is to trial reduced call centre opening hours. From Wednesday 18th October, their telephone lines will be open from 9 am to 2 pm, Monday to Friday with more resources going into answering calls at lunchtime and improving online services. In-person services at the Council’s offices in Cirencester and Moreton in Marsh will remain unaffected.
Under the trial, the opening hours for telephone services from Wednesday 18th October are as follows:
- Mondays – 9 am to 2 pm
- Tuesdays – 9 am to 2 pm
- Wednesdays – 9 am to 2 pm
- Thursdays – 9 am to 2 pm
- Fridays – 9 am to 2 pm
- Saturday, Sunday and Bank Holidays – Closed
The Council would also be maintaining a 24/7 out-of-hours emergency line for crucial services such as homelessness and emergency response. The Trinity Road and Moreton Area Centre offices will remain open from 9am to 5pm, Monday to Friday for people wishing to speak to someone in person.